Terms & Conditions — rich11 Online Casino and Sports Betting

By accessing, registering on, or using any part of the rich11 platform — including its website, mobile interface, games, sportsbook, and promotional services — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must immediately cease using rich11 and close your account.

These Terms and Conditions constitute a legally binding agreement between you (the "Player") and rich11 (the "Platform"). rich11 reserves the right to amend these terms at any time. Continued use of the platform after any amendment constitutes acceptance of the revised terms. Players are responsible for reviewing these terms periodically. Any material changes will be communicated via the platform or by email to the address registered on your account.

These terms are written in English and govern all interactions with rich11. In the event of any discrepancy or translation issue, the English-language version shall prevail.

To be eligible to register and use rich11, you must satisfy all of the following conditions at the time of registration and throughout the duration of your account:

• You are at least 21 years of age.
• You are a natural person (not a corporation, trust, or other legal entity).
• You are accessing rich11 from a jurisdiction in which online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not as an agent for any third party.
• You have not previously been excluded or banned from rich11 or any affiliated platform.
• You are not a current employee, contractor, director, or immediate family member of a rich11 employee.

rich11 reserves the right to request identity verification documents at any time, including but not limited to a copy of your Bangladesh National ID Card (NID), passport, or driver's licence. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of pending withdrawals pending investigation.

If rich11 discovers that a player has misrepresented their age or identity, the account will be immediately closed, all pending withdrawals cancelled, and any winnings forfeited. rich11 may also report such incidents to relevant authorities in accordance with applicable law.

Each individual player may register and maintain only one account on rich11. The existence of multiple accounts linked to the same person — whether by name, address, device, IP address, payment method, or NID — constitutes a breach of these terms and will result in the closure of all associated accounts and forfeiture of any balances held within them.

When registering, you must provide accurate, current, and complete information. You agree to update your account details promptly if any of the registered information changes. rich11 cannot be held liable for any issues arising from outdated or incorrect account information provided by the player.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. You agree to notify rich11 immediately at [email protected] if you suspect any unauthorised access to your account. rich11 will not be liable for any loss resulting from unauthorised use of your account where you have failed to keep your credentials secure.

rich11 reserves the right to refuse account registration to any individual at its sole discretion, without obligation to provide a reason for refusal.

The minimum deposit amount is ৳200. There is no maximum deposit limit for fully KYC-verified accounts. Deposits made via bKash or Nagad are typically credited to your rich11 account within seconds of the transaction being confirmed by the payment provider.

Withdrawals are only available to players who have completed full KYC verification. The minimum withdrawal amount is ৳500. Withdrawal requests submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed within 30 minutes to 2 hours. rich11 does not charge platform-side withdrawal fees; however, your payment provider may apply their own transaction charges.

All funds deposited into your rich11 account must originate from a payment method registered in your own name. Deposits from third-party accounts — including accounts belonging to family members or friends — are strictly prohibited. Third-party deposit attempts will result in the deposit being returned and may trigger an account review.

rich11 reserves the right to request proof of ownership for any payment method used. If satisfactory proof cannot be provided, rich11 may withhold withdrawals and refer the matter for further investigation. Withdrawals will only be returned to the same payment method used for the original deposit wherever technically possible.

rich11 is not responsible for delays in payment processing caused by third-party payment providers, network outages, or banking system downtime outside of its control.

rich11 offers various bonuses and promotional incentives to eligible players from time to time, including welcome bonuses, reload bonuses, cashback promotions, and seasonal offers tied to events such as BPL cricket season, Eid, and Pohela Boishakh. All bonuses are subject to their own specific terms, which are published alongside each promotion.

Unless otherwise stated in a promotion's specific terms, all bonus funds are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. Wagering requirements, eligible games, minimum odds, and time limits will be clearly stated in each individual promotion's terms. It is the player's responsibility to read and understand these requirements before opting in to any promotion.

Bonuses are intended for recreational entertainment purposes only. The following activities are considered abuse and will result in bonus cancellation, account suspension, and forfeiture of all related winnings:

• Opening multiple accounts to claim the same bonus more than once.
• Coordinating with other players to guarantee or hedge bonus outcomes.
• Using automated software, bots, or scripts to place bets.
• Placing bets on all outcomes of the same event to reduce risk while completing wagering requirements (commonly known as "bonus arbitrage").
• Providing false information during registration to qualify for a promotion.

rich11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Bonus offers are not transferable between accounts and hold no cash value outside the platform.

All games offered on rich11 — including slots, live casino tables, crash games, and sports betting markets — are governed by the individual rules of each game as displayed within the game interface or betting market. In the event of any ambiguity between general platform terms and game-specific rules, the game-specific rules shall take precedence for matters relating to game outcomes.

rich11 uses certified random number generator (RNG) technology provided by audited third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. rich11 does not alter or interfere with game outcomes. Players acknowledge that all outcomes are determined independently and that rich11 is not responsible for the results of any game session.

If a technical fault, software error, disconnection, or other malfunction occurs during a game session, rich11 will take reasonable steps to resolve the situation fairly. Where a game result cannot be determined with certainty due to a technical error, rich11 reserves the right to void the affected round and return the stake to the player's account. This is the player's sole remedy in such circumstances; no additional compensation will be offered.

Bets placed on sports events are subject to the rules of the specific market. In-play bets accepted after the relevant event has concluded will be voided. rich11 reserves the right to suspend or limit betting markets at any time, including in response to suspicious betting patterns or market integrity concerns.

The following activities are strictly prohibited on the rich11 platform. Breach of any of these prohibitions will result in immediate account suspension, permanent closure, and forfeiture of account balances, and may be reported to law enforcement authorities:

• Using the platform while under the age of 21.
• Registering more than one account, whether personally or through another individual.
• Providing false, misleading, or fraudulent personal information at any stage.
• Using stolen, unauthorised, or third-party payment methods to deposit funds.
• Engaging in any form of money laundering, structuring, or other financial crime using the platform.
• Using automated bots, scripts, AI tools, or any non-human agent to interact with games or markets.
• Exploiting software bugs, platform errors, or unintended system behaviour to gain an unfair advantage.
• Colluding with other players in live casino games, poker, or sports betting pools.
• Making threats, harassing, or abusing rich11 staff or other players through any communication channel.
• Attempting to gain unauthorised access to rich11's systems, databases, or other players' accounts.

rich11 employs dedicated fraud detection systems and reserves the right to monitor account activity for the purposes of detecting prohibited behaviour. Investigations may result in temporary account restrictions while a review is conducted.

rich11 is committed to promoting safe and responsible gambling. The platform provides a range of tools to help players manage their activity, including voluntary deposit limits, session time reminders, temporary cooling-off periods, and permanent self-exclusion. Players may activate any of these tools at no cost by contacting support or accessing the responsible gaming section of their account dashboard.

If you believe you or someone you know may be experiencing problems related to gambling, we strongly encourage you to use these tools and to seek external support. For further guidance, please visit the Responsible Gaming page on this site. rich11 will never penalise a player for requesting responsible gaming assistance.

Gambling should be treated as a form of entertainment, not as a means of generating income. Never gamble with money you cannot afford to lose. rich11 is for adults aged 21 and above only — no exceptions.

rich11 collects and processes personal data as described in the Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By creating an account and using the platform, you consent to the collection, storage, and use of your personal data in accordance with the Privacy Policy.

rich11 takes data security seriously. All personal and financial data transmitted to and from the platform is protected by SSL/TLS encryption. rich11 will never sell your personal data to unaffiliated third parties for marketing purposes. Data may be shared with payment processors, KYC verification providers, and fraud prevention services only to the extent necessary to operate the platform and comply with legal obligations.

All content on the rich11 platform — including but not limited to the rich11 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of rich11 or its licensors. Nothing in these terms grants you any licence or right to use, copy, reproduce, distribute, or create derivative works from any rich11 intellectual property without prior written consent.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective studio. Players may not record, stream, redistribute, or commercially exploit game content without the explicit written permission of the relevant rights holder.

To the maximum extent permitted by applicable law, rich11, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, loss of goodwill, service interruptions, computer damage, or system failures.

rich11's total aggregate liability to any player for any claims arising out of or relating to these terms or the platform shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

rich11 does not warrant that the platform will be available at all times, free from errors, or compatible with all devices and operating systems. Scheduled maintenance, unscheduled outages, and third-party service failures may cause temporary unavailability. rich11 will use reasonable efforts to minimise disruption but cannot guarantee continuous uninterrupted access.

These Terms and Conditions, together with the Privacy Policy and any game-specific or promotion-specific rules published on the platform, constitute the entire agreement between you and rich11 with respect to your use of the platform. They supersede all prior agreements, representations, and understandings.

rich11 reserves the right to amend these Terms and Conditions at any time. The revised terms will be posted on this page with an updated "Last Updated" date. Where changes are material, rich11 will make reasonable efforts to notify affected players. Continued use of the platform following any amendment constitutes your acceptance of the revised terms.

If any provision of these terms is found by a court of competent jurisdiction to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

For any questions about these Terms and Conditions, please contact our support team. Our email address is listed in the footer of this page. Support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays.