Privacy Policy — How rich11 Protects Your Personal Data

This Privacy Policy describes how rich11 ("we", "us", "our", or "the Platform") collects, stores, uses, discloses, and protects personal information provided by players ("you" or "the Player") when you register for, access, or use any service on the rich11 platform, including the website, mobile interface, games, sportsbook, payment services, and customer support channels.

By creating an account on rich11 or continuing to use the platform after this Privacy Policy has been updated, you acknowledge that you have read, understood, and consented to the collection and use of your personal data as described in this policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of the platform and close your account.

This policy applies to all players accessing rich11 from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. rich11 is committed to handling your personal data with the highest standards of care, security, and transparency.

This Privacy Policy should be read alongside the Terms & Conditions, which govern your overall use of the platform. Both documents together form the complete agreement between you and rich11 regarding your account and personal data.

2.1 Registration and Account Data

When you create a rich11 account, we collect the personal details you provide during registration. This typically includes your full name, date of birth, email address, phone number, and preferred payment method details (e.g., your bKash or Nagad mobile number).

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to protect both the platform and our players from fraud, we collect copies of government-issued identity documents. For Bangladeshi players, this primarily means your National ID Card (NID) or passport. We may also request a selfie photograph or a utility bill as proof of address in certain circumstances.

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your rich11 account. This includes transaction amounts in Bangladeshi Taka (৳), timestamps, payment method identifiers (e.g., the last four digits of a bKash or Nagad account), and transaction status. We do not store full payment card numbers on our servers.

2.4 Usage and Activity Data

We automatically collect data about how you interact with the rich11 platform. This includes:

• Games played, bet amounts, win/loss records, and session durations.
• Pages visited, features accessed, and navigation patterns within the platform.
• Device type, operating system, browser type, screen resolution, and language settings.
• IP address and approximate geographic location derived from it.
• Referring URLs (the webpage you visited immediately before navigating to rich11).

2.5 Communications Data

If you contact our customer support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages exchanged, timestamps, and the nature of the enquiry or complaint raised.

2.6 Cookie and Tracking Data

rich11 uses cookies and similar tracking technologies to enhance your experience on the platform. Please refer to Section 7 of this policy for a full explanation of how cookies are used and how you can manage your preferences.

rich11 uses the personal data we collect for the following purposes only:

• Account management: To create, maintain, and administer your player account, including processing deposits, withdrawals, and bonuses.
• Identity verification: To verify your age (21+ only) and identity as required by our KYC obligations, and to prevent underage gambling and fraud.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Platform security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct outlined in the Terms & Conditions.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from government authorities or law enforcement agencies.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, reliability, and user experience of the rich11 platform.
• Responsible gaming: To monitor your gambling behaviour and proactively offer responsible gaming tools where patterns suggest a potential problem.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given consent to receive such communications. You may opt out at any time.

rich11 will not use your personal data for any purpose that is incompatible with those listed above without first seeking your explicit consent.

rich11 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms & Conditions you agreed to when creating your account — for example, processing your deposits and paying out your winnings.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided that those interests are not overridden by your rights and interests.
• Legal obligation: Processing is required in order to comply with a legal obligation to which rich11 is subject, such as maintaining financial records or responding to lawful requests from authorities.
• Consent: Where processing is based on your consent — for example, sending you marketing emails — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

We may share your personal data with the following categories of third parties, but only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and other financial institutions through which deposits and withdrawals are processed. These providers receive only the data required to complete the transaction.
• KYC and identity verification providers: Third-party services that assist us in verifying the identity and age of players. These providers are contractually bound to handle your data securely and to use it only for the agreed purpose.
• Fraud prevention and security services: Specialist third-party services that help us detect and prevent fraudulent activity, money laundering, and other security threats. Data shared with these providers is subject to strict confidentiality agreements.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate games on the rich11 platform. These providers may collect limited gameplay data directly within their game environments for the purpose of game operation and fairness certification. Their own privacy policies govern their data practices.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory instruction, rich11 may disclose your personal data to government bodies, law enforcement agencies, or other competent authorities.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of rich11's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third parties with whom rich11 shares personal data are required to implement appropriate technical and organisational measures to protect that data and to use it only for the purposes for which it was shared.

rich11 retains your personal data for as long as your account remains active and for a defined period thereafter, as follows:

• Active accounts: All personal, financial, and usage data is retained for the full duration of your account's active status on the platform.
• Closed accounts: Following account closure, rich11 retains your core identity and transaction records for a minimum of five (5) years to comply with financial record-keeping and anti-money-laundering obligations.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years after the date of account closure or the last verified transaction, whichever is later.
• Support communications: Records of customer support interactions are retained for a minimum of two (2) years from the date of the last interaction.
• Marketing consents: Records of your marketing communication preferences and consent history are retained for as long as they are relevant plus a reasonable period thereafter for compliance purposes.

Once the applicable retention period expires, your personal data will be securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

rich11 uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the platform. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as account login sessions, security token validation, and payment flow processing. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players interact with the platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve platform performance and reliability.
• Functionality cookies: These remember your preferences, such as your preferred language setting and notification preferences, so that you do not need to re-enter them on every visit.
• Marketing and preference cookies: With your consent, these cookies allow us to personalise the promotional content and bonus offers displayed to you based on your activity on the platform. You may withdraw consent for these cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the rich11 platform. Detailed instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

rich11 implements a range of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their job function.
• Regular security audits and vulnerability assessments of our systems and infrastructure.
• Two-factor authentication requirements for administrative access to systems holding player data.
• Secure data backup and disaster recovery procedures to protect against data loss.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. If you suspect that your account has been compromised, you should change your password immediately and contact our support team at [email protected]. You are also responsible for keeping your own device and account credentials secure.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, rich11 will notify affected players without undue delay, providing details of the nature of the breach, the likely consequences, and the steps we have taken or propose to take to address it.

To exercise any of these rights, please contact our support team by email at [email protected]. We will verify your identity before processing any data rights request. We will respond within 30 calendar days of receiving a valid, verified request. Where we are unable to fulfil a request — for example, due to a legal retention obligation — we will explain the reason in writing.

rich11 will not discriminate against any player for exercising their data protection rights. Exercising these rights will not affect your ability to continue using the platform, provided your account remains in good standing.

rich11 operates exclusively as a platform for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in our account registration process, and we use KYC procedures to confirm that all registered players meet the minimum age requirement.

If rich11 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete all associated personal data to the extent permitted by law, and return any funds deposited in accordance with our standard procedures. If you believe a minor has registered on rich11, please notify us immediately at [email protected].

rich11 reserves the right to update or amend this Privacy Policy at any time. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date at the top of the document. Where the changes are material — meaning they significantly affect how we process your personal data or alter your rights — we will make reasonable efforts to notify you directly, such as by sending an email to your registered address or displaying a prominent notice within the platform.

Your continued use of the rich11 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how rich11 handles your personal data. If you have any questions about this policy or our data practices, our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Victory Day (16 December), Independence Day (26 March), and Eid. Contact us at [email protected].